Douglas Lancette's Resume
Resume Headline:
Experienced Customer Service
Specialist
Contact Preference: Telephone
OBJECTIVE: To obtain full time employment with a company with long term commitment in order to apply already
learned skills and also to advance my career by learning new skills.
EXPERIENCE: America Online Lakeland Florida
Customer Service Rep
Answering incoming calls.
Verizon Lakeland Florida
411Customer Service Rep
Answering incoming calls for verizon dealing with 411 Information Services.
09/1999 - 10/2004 Cyberep.com Lakeland/FL
Customer Service Rep
Call center
9/2001 - 4/2002 Dunkin Donuts Lakeland/FL
Cashier
Operated cash register, basic food service to customers.
2/2000 - 8/2001 West Glocester Fire District West Glocester, RI
Firefighter, badge#252
Fire/Rescue
1/2000 - 2/2001 Sodexho Marriott North Scituate, RI
HouseKeeper-Lunch Accountant
Began as housekeeper, then promoted to accountant job which involved processing food orders and closing out daily
cash files.
3/1998 - 12/1999 Christmas Tree Shops, MA Shrewsbury, MA
Customer Service Rep
Dealt with customer disputes. Also, worked as cashier.
1/1998 - 1/2000 Honey Dew Donuts Worcester, MA
Customer Service Rep
Customer Service, Basic Restaurant Duties, Cashier.
3/1997 - 12/1997 Dippn Donuts Leominster, MA
Shift Supervisor
Providing Customer Service, Answering phones, shift reports, daily reports, making coffee and donuts.
1/1995 - 2/1997 McDonald's Restaurant West Boylston, MA
Supervisor
Customer Service, Making orders, answering phones, customer relations.
3/1993 - 1/1995 University of Massachusetts Medical Center Worcester, MA
Volunteer
Volunteered in Admitting Services, Discharge Services, Delivering Flowers to the Sick.
EDUCATION: Lakeland High School US-MA Lakeland Florida
Certification:
1) Telephone Equiette issued by BrainBench.com
2) C.P.R along with Hymlic Manuver issued by the American Red Cross.
AFFILIATIONS:
SKILLS:
LANGUAGES: Languages Proficiency Level
English Fluent - Full Knowledge
REFERENCES:
Reference Name: Mary Johnson
Reference Company: Christmas Tree Shops, MA
Reference Title: Assistant Manager
Phone: 508-842-5945
Type: Professional
Reference Name: Annie Carnevale
Reference Title: Friend
Phone: 508-747-7925
Email: none
Type: Personal
Reference Name: Senator David Cappiello
Reference Title: SENATORPhone: 203-778-0138
Type: Professional
Reference Name: John Goldhart
Reference Title: Police Officer
Phone: 540-752-0510
Email: n4sir@yahoo.com
Type: Professional
ADDITIONAL INFORMATION:
SUMMARY
Desired Salary/Wage: 10.00$ Per Hour
Current Career Level: Experienced (Non-Manager)
Years of relevant work experience: 5 to 10 years
Date of Availability:Today
Work Status: US - I am authorized to work in this country for any employer.
Active Security Clearance:No
Target Job Title: Customer Service Representative
Desired Job Type: Employee
Desired Status: Full-Time
Willing to work the following shifts:
ANY
First Shift (day) Second Shift (afternoon) Third Shift (night) Rotating
Willing to work weekends: Yes
Willing to work overtime: Yes
Category: Administrative and Support Services Sales Retail/Wholesale Insurance Customer Service and Call Center
Locations: US
Relocate: Sure
Willingness to travel: Sure
